The manufacturer of the Qantas snack which was contaminated with maggots has issued an apology for the “utterly regrettable” incident, which it says was restricted to that particular packet.
The Sydney Biscuit Company issued a media statement over the incident, explaining that the individual portion of Trail Mix which was found to have maggots inside was not part of a larger batch carrying the same problem.
“This product is supplied to our customers throughout Australia who then store it themselves or with third party suppliers until it is required for use or transport it for use within Australia or Internationally, The Sydney Biscuit Company’s chief executive, Harvey Crabtree said.
Crabtree explained that a root-cause analysis and investigation are in progress with the customer and a third party responsible for logistics and storage, as no contamination had been detected in the manufacture or packaging processes.
“Since this format of product first appeared on this particular service and route some four years ago we have distributed in excess of five million savoury snacks – a figure and products we are very proud of, many passengers send us in e-mails and stories relating to their travels and experiences,” Crabtree said.
“All products leave our site in A1 condition.
“We also retain samples from each and every batch of product produced and packed.
“Our retained samples relevant to the batch which left the business in November 2011 are showing no indications of integrity issues.
He said the company has HACCP and FSANZ accreditation and works to the high level of quality control and assurance set by the organisations.