Deliveroo has announced a partnership with Melbourne-based Hospitality and Retail API Platform Doshii to streamline processing orders for restaurant partners, which will make the process of getting Australia’s favourite restaurant foods delivered to customers’ doors more seamless.
Restaurants who partner with Deliveroo will be able to utilise the Doshii API (Application Programing Interface) to connect customer ordering direct to their in-store point-of-sale (POS), eliminating the need for restaurants to manually process orders that come through the Deliveroo app. Doshii will be available for use by the more than 10,000 restaurants that partner with Deliveroo across Australia and to POS vendors as the preferred platform to connect to Deliveroo.
Deliveroo orders typically take approximately 90 seconds for restaurants to manually enter and process. This partnership is set to provide significant savings by allowing restaurants to focus their efforts and resource on front-of-house operations, reducing errors and making it even easier and quicker for staff to process orders. This is also where mistakes can be made in double handling and manually entering the order from Deliveroo to the POS system, which means the costs add up for venues.
Deliveroo country manager in Australia, Levi Aron, said: “At Deliveroo we are constantly innovating and looking for ways to help our restaurants grow. POS integration is the number one feature restaurants are requesting around the world, and a key way that Deliveroo can help improve the performance of their business. Not only will this Australian partnership lead to cost savings for restaurants, but it will also see customers benefit with meals that are prepared and delivered faster.”
Integrating directly with the POS will also remove the need for restaurants to reconcile between the Deliveroo App and the POS. This creates further time efficiencies for restaurants and their staff, who may have multiple order ahead apps that all need to be reviewed and matched up at the end of the month.
The Doshii platform, which is open to any POS and any App, allows venues a variety of choice based on an open ecosystem. It currently allows connection to over 6,500 venues across Australia, however this number is set to increase in the coming months. With recent investment from Coca Cola Amatil, Doshii will continue to develop its technology to deliver value back to venue owners by allowing them to connect their favourite Apps direct to their POS systems.
Doshii founder and CEO, Sean O’Meara explains. “Doshii is more than just connectivity of Apps to venues’ POS systems – the platform and marketplace of Apps is designed to allow venue operators to select, trial and evaluate Apps to suit their business, all connected to their Point of Sale system. The addition of Deliveroo to our growing number of connected Apps is extremely exciting, and fits within our expansion goals of providing a common platform to connect to POS for the hospitality and retail markets both in Australia and across Asia.”
The integration of Doshii’s API Platform is the latest in a number of recent innovations Deliveroo has introduced in Australia to help restaurants thrive. Recently Deliveroo announced a Restaurant Perks program designed to help restaurants reduce costs and improve overall business and operational efficiencies. The Program involves partnerships with Australian Online Printing, Sidekicker, Powershop and others, offering Deliveroo’s restaurant partners discounted access to essential business services such as utilities, recruitment, card payments, printing, restaurant operations and financial support. Deliveroo also recently announced a new data insights package, Restaurant Home, that gives Australian restaurant partners access to data on their performance which they can use to accelerate their growth.