When a bottling plant in Western Australia urgently needed a replacement Schaeffler INA flange housing unit for a critical piece of equipment, Motion Australia made it happen in record time.
Phil Kitto is a Sales Representative at the Welshpool branch in Western Australia. He collaborated with the Motion Australia and Schaeffler’s customer service teams to source the specific part required which resulted in reduced downtime hours at the plant.
“There was a requirement to use the Schaeffler INA flange housing unit on the blow moulder machine – a vital piece of equipment in the plant. When the Original Equipment Manufacturer (OEM) could not supply this component in a suitable time frame, the customer contacted us,” explains Phil. “We got in touch with the Motion Australia customer service team and they were able to source the part and delivered it in less than two days. The customer wasn’t expecting such a swift result and was very impressed.”
Duane Hackett, part of Motion Australia’s Customer Service team was the person Phil managed to connect with. In his role, Duane leverages not only the Motion Australia branch network but also the relationship with Schaeffler Australia, a key supply partner to Motion Australia.
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