Packserv is growing at a staggering rate

Packserv it seems are well and truly on their own in how they offer their products and services to market, and their unique business model saw them grow at a staggering rate of 60 per cent during financial year, 2023. 

One might assume such rapid growth could only be attributed to a recent startup, but Packserv is now 17 years old, and its managing director is coming up to 30 years of experience in the industry spanning three generations in Australia’s onshore manufacturing sector.

In addition to offering outright machinery purchase options, Packserv provides flexible short-and long-term hire solutions, rent-to-buy as well as leasing and commercial hire purchase options.  In the current business climate where obtaining cash is expensive, margins are tight and international shipments are taking longer to arrive, having the ability to hire equipment from a local manufacturer to get products to market while at the same time managing finances is extremely attractive for customers.

Nathan Wardell, managing director of Packserv highlights the uniqueness of Packserv’s service offering compared to others in the market.   “There aren’t that many machinery manufacturers globally that genuinely offer client support via a rental product and I’m not aware of any that have so many flexible options for product delivery.”

Packserv’s approach stands out with its customer-centric focus. The company’s in-house engineers build the machine, while their technicians handle installation, maintenance, and provide technical support to customers.

This means that they have a full suite of packaging and machinery readily available.  “As a business owner myself, I too have gone through the same challenges of growing a business.  It takes grit, toughness, and determination.

Our business model is designed to help our customers flourish by taking advantage of the market that currently exists before it changes.”  For customers preferring equipment ownership, Packserv further distinguishes itself with a trade-in program repurchasing machines from customers as their businesses expand so that their equipment meets their production requirements.

“Many manufacturers are grappling with extensive lead times for their equipment.  It’s certain that if an opportunity presents itself now, others can spot it too.  You wouldn’t want to find yourself waiting a year from now for your machine to be delivered” says Nathan.  Nathan adds “It’s not the person that can read the market that’s going to be successful, it’s the person who can find a way to deliver the product or service to market first.”

Smart brands are actively working to minimise the sheer amount of material used in product packaging.  This heightens the need for on demand machinery and technical support, particularly for developing new packaging that aligns with sustainability standards.  “If your machinery requires adjustments to new parameters to accommodate these new material designs, then you definitely do not want to resort to sending it overseas for re-engineering” says Nathan.

He further stresses, “Australia must nurture its own self-sufficient packaging industry and packaging machinery manufacturers to support our FMCG, cosmetic and pharmaceutical sectors.  This will help mitigate vulnerability to supply chain disruptions and enable us to embrace innovation and adapt to change.”

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