Since launching in 2020, Anonymous Wine Logistics has developed a reputation as a trusted wine parcel carrier able to get fragile freight where it needs to go, quickly, safely and in temperature-controlled conditions.
Specialising in handling wine, sake, beer, spirits and other temperature-sensitive items, the company has built a distribution model based on precision, care and direct contact with customers. It’s a service that wine wholesalers and retailers have come to depend on — and one that has grown rapidly across Australia’s major capital cities and wine regions.
As the company’s footprint has expanded from its original Melbourne-Sydney route to include Adelaide, Brisbane, Perth, the Gold Coast, Byron Bay, Geelong, the Mornington Peninsula and regional Victoria, the need for a flexible refrigerated transport partner has become critical. That’s where Scully RSV comes in.
Based in Brisbane and with locations across Australia, Scully RSV specialises in the manufacturing, servicing, sale and hire of refrigerated vehicles for frozen, chilled, and ambient temperature transport. Whether it’s short-term hire or long-term fleet integration, Scully RSV offers a range of refrigerated vans, trucks, utes and trailers, all custom-built for operational reliability and tailored performance.
For Anonymous Wine Logistics, Scully RSV’s offering proved a good match.
“Obviously refrigeration is important for wine but it’s not food-grade refrigeration, more like a stable temperature around 14 degrees,” said Fleur Candy, co-owner of Anonymous Wine Logistics. “We ideally use refrigerated vehicles, or vehicles where we can control the ambient temperature. We came across Scully literally just doing our own research. They’re very easy to deal with, and they’re very well set up for long-term hire.”
That long-term hire capability has allowed Anonymous Wine to treat Scully’s vehicles like part of its own fleet, but without the burdens of ownership. Candy said that Scully’s weekly billing model, ongoing servicing and maintenance, and personalised account management make it easy for growing businesses to stay agile while meeting high customer expectations.
“Scully has a range of different vehicles,” she said. “We use their two pallet trucks. In Sydney, we have one of their vans, which is obviously a smaller capacity. They’re like little mini trucks, but they’re great because they’re quite high inside the back, so our guys can stand up in them, and they’ve got quite a good payload.”
The trucks’ mid-size form factor offers a versatile solution for city-based delivery while still providing the height and space drivers need for loading and unloading. With up to 30 collection points per driver per day, the company relies on well-designed vehicles to optimise every stop, from major warehouses to home businesses.
Candy’s company services a fragmented and demanding sector. The wine freight business for wholesalers and retailers, said Candy, is highly manual, with minimal efficiencies around bulk movement or automated loading. That means each delivery has to be managed carefully, from collection and time-windowed delivery to direct communication with customers and sensitive handling of high-value or fragile consignments. The business also transports private cellars, and offers inclusive insurance as well as premium cover for shipments valued more than $1000.
It’s a tailored, people-first approach to logistics, and Scully RSV’s model fits right in. As well as offering refrigerated vehicles in sizes up to 14-pallet capacity, the company also provides backup vehicles, servicing support, and flexibility around signage and branding. While Anonymous Wine Logistics has chosen to stick with Scully’s existing livery for now, the option to customise vehicle presentation remains available.
The decision to outsource the vehicle fleet rather than own it outright wasn’t made lightly, but it’s one that Candy says has been a game changer.
“We started the business with our own fleet,” she said. “We were a lot smaller then and we were using two-tonne vans. For us, the administration of maintaining our own vehicles and the cost associated with even just standard maintenance, replacing tyres, let alone incidents and accidents, was debilitating.”
According to Candy, running a self-owned fleet meant downtime whenever a vehicle required maintenance, not to mention added staff resources to coordinate repairs, service intervals, and replacements. With Scully RSV, that responsibility is removed, enabling the team to focus on its core mission.
“That’s very attractive, having done it the other way,” she said. “When something went wrong with a vehicle that we owned, that vehicle was grounded, and we didn’t have a replacement, unless we paid for a hire in its place. Whereas if something goes wrong with these, we just contact Scully and they take it off our hands, give us another one, and it’s no interruption to our business.”
With six-month contracts that automatically renew, Anonymous Wine Logistics has built a scalable delivery network that allows it to respond to seasonal fluctuations and growth opportunities. During summer months, for instance, some ambient vehicles in the fleet are switched to refrigerated freight. With demand rising and existing vehicles at capacity, the company is considering expanding its fleet.
“Potentially,” says Candy when asked about plans for fleet growth. “We are always looking at different delivery routes as customer demand for them grows – Sunshine Coast, Canberra, Barossa and McLaren Vale are routes we are frequently asked about.”
Whether expanding routes or refining local deliveries, the support from Scully RSV helps ease the pressure. One of the elements Candy and her team most appreciate is having a dedicated account manager who knows their business and answers the phone directly when needed.
“It’s a bit old school in that we have an account manager from Scully, Lachlan, with a mobile number who we call,” Candy said. “He’s come out to site a few times and the service is very personalised like that. It’s great you get to call a person directly and not get a call centre.”
This kind of service aligns closely with Anonymous Wine Logistics’ own approach to customer care. With customers encouraged to reach out via mobile or email, the company focuses on maintaining open communication, timely updates and responsive problem-solving. If a recipient isn’t available, drivers don’t just move on, they call and try to resolve the issue while still on-site. It’s all part of offering a higher standard of freight service in a highly specialised industry.
Scully RSV has built its own brand on similar values. The company custom manufactures vehicles to meet client requirements, tailoring each truck or van for temperature control, reliability and operational performance. In addition to its fleet hire options, it also sells both new and used refrigerated vehicles and trailers, giving customers flexibility depending on the scale and nature of their transport needs.
For companies like Anonymous Wine Logistics, it’s the ability to outsource vehicle management without losing control over quality and performance that makes the difference. With demand growing and routes expanding, Candy and her team are focused on what they do best: delivering wine quickly, safely and in perfect condition, without ever breaking the bottle.
“They’re just very, very easy to deal with, and give us a very personalised service,” said Candy. “We’ve found them really good.”