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SEW-Eurodrive doesn’t just offer products, it offers solutions

SEW Eurodrives’ value proposition ensures constant motion of production lines and manufacturing equipment.

Own equipment manufacturers, system integrators and end users alike consider end-to-end service to be crucial to their success. SEW Eurodrives’ value proposition is a prime example of this principle in action, ensuring constant motion of production lines and manufacturing equipment.

Quality, Service and Delivery in conjunction with other support offerings need to be all encompassing if they are to create a competitive advantage for the customer.

At SEW-EURODRIVE the process begins with knowledgeable sales and engineering teams facilitating the selection of an optimum solution and continues for the life of the product with ongoing support and maintenance delivered by dedicated service and repair teams.

Quality

Our products stand for variety, quality, reliability, and innovative strength. These characteristics are at the core of our entire product portfolio. Not only is the value of quality implemented throughout the product design process but also instilled in our employees at all levels within the realms of responsibility through our quality policy.

Our quality objectives include striving for continual improvement in our systems, processes, products and services through ongoing staff training and development; seeking and responding to customer feedback; and providing a world’s best practice safe working environment, complemented with 24-hour service and support.

“We have been very impressed with the support and service that their team has provided over this time. I wouldn’t hesitate to recommend SEW to any OEM wanting a quality product, backed by excellent service and support,” says Phil, an engineer.

Australian SEW Eurodrive operations are ISO 9001 certified in Quality Management Systems.

The scope of the qualification covers the sales, assembly, supply, service and technical support for mechanical power transmission equipment and electric variable speed drives. The registration also covers the design of customised drive base assemblies and associated components.

Service and support

Service and Support begins with the pre-sales process often well before the sale of a drive solution.  Our offering continues through the sales process and then into the installation and maintenance phases.

During the installation and commissioning stage customers can benefit by engaging with our reputable support professionals, often resulting in increased system readiness due to reduction of installation errors and commissioning uncertainty.

Further down the line, the service cycle encompasses ongoing support to optimise the performance of the drive application and minimise maintenance requirements. Our service experts are up to date with the latest drive technology, we facilitate this with comprehensive product training, the knowledge that we’re happy to pass on to you, to keep your system operational.

A team member has assisted us with our gantry application on MovidriveB from prototyping proof of concept until initial commissioning done yesterday at our site. Their professional skills talent and demeanor has been most appreciated and a further token of trust has increased in our relationship with SEW,” says Shabbir, a senior electrical engineer.

Delivery

The modular nature of our vast product portfolio backed by industry leading investment in stock holding provide the means to supply products in a relatively short time frame, in the case of emergency breakdown the supply process can be expedited to accommodate plant operators’ urgent requirements.

In the case of legacy or non-proprietary product replacement our engineering team is able to reengineer a modern-day product which will not only save energy but also reduce ongoing maintenance efforts.

This demand to quickly turnaround service and repair requests has proven crucial in the quest to establish a network of service and support centers across Australia, in close proximity to our customer base.

“Just want to pass on how pleased I was with the after hours service Tuesday morning. The guys were pleasant and attentive to our needs after being woken up at 2:30am. We also get great delivery turn around with items already on their way, before I even have asked the question. Another reason why we stick with SEW!” said Craig, an engineering manager.

Company background

The SEW-EURODRIVE group is a global designer and developer of mechatronic transmission systems and motor control electronics, headquartered in Bruchsal, Germany.

Its broad spectrum of integrated solutions includes geared motors and gear units, high torque industrial gear units, high-efficiency motors, electronic frequency inverters and servo drive systems, decentralised drive systems, plus engineered solutions and after-sales technical support/training.

The Australian division of SEW-EURODRIVE is headquartered in Melbourne and is supported by a network of offices in Sydney, Brisbane, Townsville, Mackay, Adelaide and Perth.

A comprehensive service and technical support centre is located in Melbourne, and complemented by assembly facilities in both Melbourne and Sydney. The company’s customer base includes large-scale corporations and smaller entrepreneurial enterprises across Australia.

To learn more, visit its website here.

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