BSC customer gets a quick turnaround with Lovejoy Quick-Flex couplings by Timken

When a leading Australian grain producer needed to replace three hammer mill couplings at its grain mill, the BSC Shepparton branch in Victoria delivered the Lovejoy Quick-Flex couplings by Timken overnight and replaced the old couplings within minimal time, resulting in zero downtime for the customer.

Adam Failla, BSC’s Shepparton Branch Manager, says the branch had the Quick-Flex QF250 couplings readily available. The team then arranged to not just deliver them overnight, but also to remove the old couplings, install and laser align the new Timken couplings so that they were running at full capacity, without causing delays to the mill’s normal operation.

This resulted in considerable time and cost savings for the grain producer, Adam says.

“The couplings that our customer was previously using were no longer available in Australia. This meant they would need to wait at least 3-4 weeks and pay an additional airfreight to get the couplings delivered to them from overseas. Our branch is well-stocked with the Quick-Flex couplings as these are very popular products, so we suggested to help them with the replacement.”

The Quick-Flex couplings are designed to allow for quick replacements which streamlined the process. As needed, the elastomeric urethane insert is able to be replaced quickly and easily without removing the hubs or moving connected equipment.

“This brings down the coupling replacement time to minutes instead of hours,” Adam says. “By eliminating the need to move or disassemble the drive system, it also makes it easy to inspect the couplings from time to time to make sure they are working perfectly.”

As a key supplier of bearings, power transmission and industrial products in Australia, BSC has been supplying products to the major Australian grain producer for the past 15 years. The team also conducts regular vibration analysis on the factory’s hammer mills, which was how they learned about the need for coupling replacements in the first place.

Adam says the BSC Shepparton branch has already supplied a range of Timken products, including the Quick-Flex couplings and Carlisle belts by Timken to the 75-acre grain mill, receiving very positive feedback from the customer.

“We’ve built a very positive relationship with our customer. We supply them with quality Quick-Flex® couplings for their grain press and hammer mills. We also supply the company’s farms with a range of Timken bearings for their tractors, headers, pumps and augers,” he says.

Australian Timken’s Regional General Manager, Michael Grant, says the Lovejoy Quick-Flex® couplings by Timken are designed to withstand the shocks and vibrational loads that are common in applications such as hammer mills.

“The Quick-Flex couplings can absorb shock loads and vibration while accepting up to two degrees angular misalignment. They can also handle high speed and very high torque of up to 188,000Nm, making them suitable for a wide range of applications,” he says.

“Also, because there is no metal-to-metal contact between opposing hubs with Quick-Flex® couplings, you’ll save money not replacing hubs or other metal components since they do not wear. For harsh environments, including wash-downs for food processing, we can also offer a stainless-steel version across a large range of the coupling sizes.”

Michael says the BSC and Timken engineering teams work together to support customers across a wide range of industries.

“The Quick-Flex couplings are treated as standard off-the-shelf product for which BSC branches are always well-stocked. The BSC team is very much capable of providing the support required by their customers when it comes to the initial design or selecting the right coupling size to handle the required torque.

“In addition to that, the Timken engineering team is also there to support the BSC team as and when required. As part of the support on offer we jointly visit customers to introduce our products to them or to help with technical support that includes areas such as product selection & problem solving. It’s a partnership that has grown and deepened over time and one that works extremely well in adding value to our end-user customers.”

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Chicken Plucker re-design helps processing plant save money and time

When the BSC Engineering Solutions team found that a chicken processing customer in South Australia was ordering as many as 32 new chicken pluckers per week, they knew something wasn’t right.

BSC’s major accounts executive, Andrew Fant, has been assisting the chicken processing customer for over 20 years on all matters related to bearings and power transmissions. He and his team closely monitor and keep a record of every piece of equipment that the customer orders as part of their practice to improve the component reliability.

“The customer was getting only one to three months’ life out of each plucker. Costing them on average $7,000 per overhaul, this was a huge burden. So we suggested looking at ways to improve the equipment’s reliability and extend its life,” says Fant.

The processing plant operates 900 chicken pluckers that work 24/7 to process thousands of chicken per day. The motivation for the BSC engineering team was to design pluckers that would last longer, so the customer could save money due to fewer shutdowns due to repairs having to be conducted.

One of the problems that the team identified when they started to analyse the problem was that the parts used for the OEM pluckers were not machined to the right tolerance.

“We changed the design of the aluminum casings with help from a local manufacturer to gain better control of the machining tolerances. We also used our knowledge of bearings, housings and sealing arrangements to improve the design of the bearing,” explains Fant.

“BSC’s extensive knowledge in bearings, housings and sealing arrangements comes from our years of experience in design and manufacture of these components,” he adds.

Helping the South Australian BSC team on the project was Anthony O’Keefe, BSC’s Engineering Manager who is based in Melbourne.

O’Keefe says one of the challenges with the re-design was to make sure that the bearing is protected from contamination. To gain an understanding of how pluckers
work, he describes the production line process.

“After the chickens are beheaded and washed with hot water, their feathers are removed using the plucker. The plucker contains a series of rubber fingers that are mounted onto the plucker bearings. These rubber fingers rotate around the plucker and remove the feathers,” he explains.

“You can imagine that this is a very messy process and there’s a high risk for the contaminants so sealing off the units was critical in the design,” he explains.

Another point to keep in mind was to design an assembly that could withstand the out-of-balance nature of the plucker’s movements.

“Because the plucker’s rotation is unbalanced, the load is distributed unevenly and this was something we had to consider while designing the new plucker assembly,” says O’Keefe.

While the BSC team was conducting trials on the new plucker bearing design, the customer also noticed and rectified an issue with a belt exerting unnecessarily high loads on the bearings.

The result of design improvements by the BSC engineering team and the reduced load on the bearings resulted in the customer only ordering 16 new pluckers over the past four months. Compared to the previous rate of 32 orders per week, the improvement is significant.

“By working with the customer, we were able to combine our knowledge of the components with their knowledge of the application to come up with a design that has resulted in huge savings for the customer. This solution has already been rolled out to another chicken processing plant in Victoria and has the potential for many more.” says O’Keefe.

Apart from being suppliers and technical consultants for their customer, the BSC team also manages the plant’s consignment stock to make sure the client has sufficient stock of critical components.

“A few years ago, we would get after-hours calls from our customer at least four to five times a month. By going down the path of managing the customer’s stocks directly, we now rarely get any urgent calls. A BSC staff member is based on the site and makes sure that the store remains well-stocked,” says Fant.

“We have a close working relationship with our customer and they can discuss any problems that they might have with their equipment and our team will work on improving the reliability of the equipment,”
he adds.

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