Internet of Things changes the way trade services operate

Australian tradespeople who manage billions of dollars of equipment that keeps facilities open, are the new frontline in the advance of the Internet of Things (IoT).

The internet and smartphones are necessities when running a business, so trade services must embrace the next phase of business evolution in order to remain relevant in the market.

They need to appear dependable, effective and cutting-edge for the modern customer.

Though not a brand new concept, IoT has become the herald of this new chapter, facilitating unique connections with the latest job management and service technology.

READ: How IIoT revolutionises processes throughout the supply chain

IoT changes the way trade service facilities and professionals operate.

IoT, connects any electronic device to the internet and to other connected devices.

Through IoT a giant online network is created, which allows previously unrelated technology to speak to each other and combine forces to create new functions that generate new levels of convenience for the user.

Many tech experts have used smart TVs or fitness watches that generate a tailored exercise plan as examples of IoT.

SimPRO director Curtis Thomson said IoT projects had moved well beyond the initial trials, to being actively rolled out by leading service companies and manufacturers.

When systems are all connected and talking to each other, trade services have the potential to cut costs, and improve service delivery and customer experience.

“Think about the IoT in terms of field service applications. Say, for example, you have an accelerometer fitted to the cooling tower on top of a building that could take vibration readings, log them to your database, and alert you when the vibrations fall out of a range. Or, you have sensors in the fire detection or sprinkler systems all constantly monitoring and reporting back the current state of the equipment they are tasked to keep an eye on. Then, when an event occurs that falls outside of a tolerable range for that piece of equipment, a notification is raised, a job is created to investigate, or an alert is sent to your customer,” said Thomson.

In June, 2018, simPRO introduced its new IoT solution, which will be available to its 100,000-plus users in Australia, New Zealand, the United States and the UK, throughout this year.

The company takes hardware, software and data from businesses in the trade and field service industries and integrates them into one platform, allowing previously separate programs and machines to talk to each other and provide automated solutions ordinarily requiring extensive manual effort.

IoT represents significant opportunity in the trade services market, with the number of connected IoT devices worldwide expected to jump from nearly 31 billion in 2018 to 125 billion in 2030, according to analysis from IHS Markit.

Galipo Foods increases throughput with voice-enabled warehouse

Galipo Foods, one of the largest food distribution companies in South Australia, teamed up with VoiceID and Honeywell Sensing and Productivity Solutions to upgrade its warehouse technology and increase productivity by 80 per cent. 

As part of the upgrade project, Galipo Foods updated its existing voice technology system with the latest advancements in Honeywell’s voice solutions, including the Vocollect A730 device with an integrated hands-free scanner, Vocollect SRX2 wireless Headset and VoiceLink software to connect with Galipo’s system in real time. 

“The priority for Galipo Foods was upgrading its picking process without having to undergo a complete system replacement, as this meant a lower initial investment and therefore a quicker return on investment,” said Rizan Mawzoon, director of sales for VoiceID.  

“Galipo had already made an initial investment in Honeywell’s Vocollect voice solutions. By introducing the VoiceID connector solution and Honeywell A730 devices, we were able to complete a straightforward upgrade of the voice technology they were using, with great results in terms of productivity increases.”

“We are very excited that our upgrade to the latest Honeywell voice technology has delivered such dramatic results, with our throughput increasing from 50 million to 65 million units processed each year. With more areas to be brought in under this technology, we will be able to move 90 million units by January 2016,” said Nathan Narayanan, general manager at Galipo Foods. “And the best part is that our productivity growth has been achieved without adding additional workers, which has saved us money.”

Voted as best distributor of the year in Australia in 2014 and South Australian distributor of the year in 2014 and 2015, Galipo Foods offers its customers biscuits, soups and gravies, sauces and dressings, condiments, oil, pasta, dairy, jams, meat, cereals, bread, seafood, pastries, herbs and spices, grains, drinks, eggs, syrups and more. Operating in the competitive food service space, it is vital that Galipo Foods’ warehouse operates at an optimum level in order to deliver the right product, at the right time and in the right condition. 

“We are very pleased to see that Galipo Foods’ voice technology upgrade is already helping them increase productivity and the accuracy of their order fulfilment,” said Paul Phillips, ANZ regional manager, Honeywell Sensing and Productivity Solutions. 

“With increased productivity and accuracy, Galipo Foods can now be confident they are offering the highest level of customer service at all times.”

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