Australian tradespeople who manage billions of dollars of equipment that keeps facilities open, are the new frontline in the advance of the Internet of Things (IoT).
The internet and smartphones are necessities when running a business, so trade services must embrace the next phase of business evolution in order to remain relevant in the market.
They need to appear dependable, effective and cutting-edge for the modern customer.
Though not a brand new concept, IoT has become the herald of this new chapter, facilitating unique connections with the latest job management and service technology.
IoT changes the way trade service facilities and professionals operate.
IoT, connects any electronic device to the internet and to other connected devices.
Through IoT a giant online network is created, which allows previously unrelated technology to speak to each other and combine forces to create new functions that generate new levels of convenience for the user.
Many tech experts have used smart TVs or fitness watches that generate a tailored exercise plan as examples of IoT.
SimPRO director Curtis Thomson said IoT projects had moved well beyond the initial trials, to being actively rolled out by leading service companies and manufacturers.
When systems are all connected and talking to each other, trade services have the potential to cut costs, and improve service delivery and customer experience.
“Think about the IoT in terms of field service applications. Say, for example, you have an accelerometer fitted to the cooling tower on top of a building that could take vibration readings, log them to your database, and alert you when the vibrations fall out of a range. Or, you have sensors in the fire detection or sprinkler systems all constantly monitoring and reporting back the current state of the equipment they are tasked to keep an eye on. Then, when an event occurs that falls outside of a tolerable range for that piece of equipment, a notification is raised, a job is created to investigate, or an alert is sent to your customer,” said Thomson.
In June, 2018, simPRO introduced its new IoT solution, which will be available to its 100,000-plus users in Australia, New Zealand, the United States and the UK, throughout this year.
The company takes hardware, software and data from businesses in the trade and field service industries and integrates them into one platform, allowing previously separate programs and machines to talk to each other and provide automated solutions ordinarily requiring extensive manual effort.
IoT represents significant opportunity in the trade services market, with the number of connected IoT devices worldwide expected to jump from nearly 31 billion in 2018 to 125 billion in 2030, according to analysis from IHS Markit.