DoorDash sign agreement with TWU

The partnership aims to further DoorDash and TWU’s commitment to supporting delivery workers during the pandemic to ensure a safe and healthy environment, including financial assistance for those who have tested positive for the virus, those who have been instructed to self-isolate, and for those who are at high risk if they contract the virus.

The agreement will see DoorDash continue to provide masks, hand sanitiser, and gloves, while defaulting all deliveries to “no contact” and enabling riders and drivers to initiate no-contact deliveries, in a joint effort to enforce social-distancing guidelines.

Both organisations are calling on the rest of the food delivery industry to implement protections and help ensure the highest safety for both consumers and workers.

An ongoing dialogue between DoorDash and the TWU will focus on a broad range of issues affecting DoorDash riders and drivers, including insurance to cover riders and drivers injured on the job.

TWU National Secretary, Michael Kaine, said the joint stance was an important first step in giving workers in the gig economy the protections and benefits they need.

“These workers need protections to keep them safe and they need to be paid when they can’t work due to COVID-19. In too many cases these protections are absent. We are pleased that DoorDash is at the forefront of changing the status quo and is working with us to stand with workers on virus protections,” he said.

“Through this joint agreement we want other companies to come on board to protect workers and we want State and Federal Governments to back the process. We believe that collaborating with DoorDash is an important step towards giving gig economy workers the rights and protections they deserve,” Michael added.

DoorDash CEO Tony Xu said the company remained committed to supporting riders, drivers and customers during the pandemic.

“The work that Dashers do every day to deliver meals to families in need is nothing short of extraordinary, and we’re proud to be part of this groundbreaking agreement with the TWU. We hope this meaningful agreement encourages other companies to take similar steps forward to protect workers and prioritize the wellbeing of our communities,” he said.

Igor Perino, a Sydney based DoorDash rider and member of the TWU’s Delivery Riders Alliance, said it was important for delivery workers to have protections.

“We are out every day and night working hard to deliver meals to people and we know there are serious risks,” he said.

Igor said there simply isn’t enough protections for riders and they mostly have to source their own masks, gloves and sanitizer on low salaries. He believes the agreement between Doordash and the TWU will help change this and urges the rest of the food delivery industry to follow this lead.

The TWU has previously signed agreements with Coles on safety and standards in the gig economy, for all transport workers and in the retail supply chain. The TWU also signed a charter with Woolworths on road transport supply chain standards.

A Victorian Government inquiry into the gig economy earlier this month published a report highlighting the need for change in the sector. The TWU welcomed the report and its call for the Federal Government to regulate the sector.

Onsite injury prevention and management: beyond the treatment room

According to the latest update from SafeWork Australia, body stressing injuries topped the list as the most common injury resulting in a claim (36 per cent).

Taking a proactive and preventative approach to musculoskeletal injuries onsite is proven to affect the duration of an injury, while also reducing the risk of it going to claim. This is great not only for your employees, as they remain productive and at work, but also for your business.

READ MORE: The four steps of food safety systems

“The World Health Organisation (2008) has clearly identified the workplace as an important area of action for health promotion and disease prevention.” – Comcare, Effective Health & Wellbeing Programs

What should you look for in an onsite health provider?
An onsite healthcare provider is more than just ‘the person who comes to you’ for injury treatment. A qualified and experienced allied health professional will partner with you, fully integrating with your workplace.

With a focus on injury prevention and management, an onsite health provider will:

  • Identify how a worker is using their body to perform their role
  • Understand the injury and health risks associated with each task being performed
  • Identify underlying health conditions that may affect injury recovery and outcomes (diabetes, for example)
  • Develop tailored return to work programs

Learn more about Work Healthy Australia’s approach to Onsite healthcare here.

A physical presence onsite, dedicated treatment / rehabilitation space and key stakeholder engagement are key to a successful onsite program. But the proactive and preventative elements of an onsite system of care will be informed by the valuable treatment data and health insights that are gathered along the way.

Data example: Body region by length of service
In this example you can see that the top 3 body regions being treated are shoulder, lower back and neck.

Data Source: Work Healthy Australia

If we look closer, we can see that 85 per cent of these injuries have occurred in workers who have been with the business for under three years.

Data Source: Work Healthy Australia

Why is it important that an onsite health provider records this information?
A skilled onsite provider will be able to use and interpret treatment data to help you improve your processes, programs and ultimately help you reduce your risk of injuries in the workplace.

The example given above could form the basis for your approach to your induction program, a targeted strengthening and exercise program, or it may even inform your pre-employment medical process.

“Work health and safety improvements are best achieved when health and safety is supported by the organisation’s culture and embedded in its procedures and processes.

–SafeWork Australia, Australian Work Health & Safety Strategy (2012-2022)

Everyone wins with an onsite program
Engaging workers is key to maintaining a healthy and productive workplace. When a successful onsite system of care is implemented, workers can:

  • Better understand the importance of adhering to health & safety processes
  • Contributed to a positive safety culture
  • Utilise treatment services at the appropriate times
  • Safely perform their duties; and
  • Feel valued in the workplace

By utilising specialist onsite services to develop an effective system of care, businesses can experience positive change in the health and safety of their workplace.

Onsite care, including the integration of onsite treatment, provides:

  • Easy access to allied health professionals
  • Less disruption to worker schedules
  • A close-up and unique understanding of the workplace environment
  • Positive employee morale and workplace culture
  • Direct communication lines with relevant safety supervisors and management
  • Tailored data driven solutions
  • A focus on productivity efficiencies

If you’d like to find out more about implementing an onsite system of care in your workplace, contact the team Work Healthy Australia.