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Yes We Can: Supagas’ commitment to going the extra mile

Supagas, an Australian LPG and industrial gas provider, sets itself apart with a strong customer-centric ethos embodied in its slogan “Yes We Can.”

This commitment is reflected in their consistently high customer satisfaction ratings, earning them consecutive Canstar Blue awards for being the top LPG supplier for customer satisfaction over four years.

Managing director, Erol Arican, captures the essence of their approach: “What makes us different is considering what we can do, as opposed to what’s not possible or difficult, and it’s finding a way to make things happen.”

David Petroff, the National Bulk Industrial Gas manager, describes how the company’s ethos drives them to push boundaries:

The ‘Yes We Can’ ethos reflects our dedication to going the extra mile for our customers. Although some tasks may not be easy at first, with a bit of extra effort, we can achieve results that initially seem out of reach.

Supagas’s approach to more challenging projects is best described by John Scanu, Bulk LPG business development manager:

“Where other companies walk away from a project, Supagas steps up to the plate.” His words underscore their readiness to embrace challenges and provide sustainable, safe solutions.

From a customer service standpoint, Sarah Smith, the National Residential Manager for LPG, said: “‘Yes We Can” means delivering exceptional customer service to all of our customers. It’s crucial not only to ensure they receive gas when they need it but also to make sure their locations are safe and compliant for both our customers and delivery drivers.”

This commitment to flexibility and safety ensures Supagas meets customer needs efficiently.

Paul Gordon, National Compliance Manager for LPG, links their ethos to compliance and safety: “We will go above and beyond what our competitors will do as long as we are staying well and truly within the requirements of the safety and compliance structure that our process adheres to.”

His statement reflects a rigorous adherence to safety standards while striving to satisfy customer demands.

These team insights illustrate how the “Yes We Can” ethos permeates every facet of Supagas’s operations, aligning with expectations for reliability, transparency, and exceptional service. This not only enhances customer satisfaction but also solidifies Supagas as a leader in the LPG, industrial and specialty gas markets.

For further details on their commitment to excellence and to explore their services, please visit Supagas’s website.

Image: Supagas
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